We reserve the right to cancel any service, for any reason, at any time.

Cancellations/Rescheduling

• If the client hasn’t had a cleaning in over a month (excludes monthly recurring services) since their last cleaning, in order for us to service the home the client must pay a deep clean price
• If appointments are not canceled with a 48-hour notice there is a $25 cancellation fee. This fee will be added to your next invoice and must be paid in order to continue future services Payments for services must be done the day the service was performed.
• Overdue payments may be subject to a $25 late fee.Same day cancellations are subject to a $100 cancellation fee.

Additional services

• When requesting inside cabinets we ask that the cabinets be emptied beforehand We will hand wash dishes only if there are 10 or fewer dishes in the sink. The fee for a sink full of dishes is $48 and can be added to your service if needed.
• We will fold up to 10 items of clothing after that, clothing folding is $30 per half hour.
• Please defrost all freezers prior to a service with these extras

Insurance

• We will not move any furniture/ appliances due to insurance purposes with homeowners and to decrease any possible injuries to our employees. We will clean around it and underneath only if possible and to the extent reachable. If you require us to clean under/behind any furniture/appliances, we ask that you move it ahead of time, we will not be held responsible for moving the furniture back in place. If the furniture/appliance that needs to be moved weighs less than 25 pounds we will move it as long as the client or an authorized party is present at the time.
• We cannot complete any cleaning of outdoor areas, biohazards, inside machinery like dishwasher, washing machines, inside the stove hood, etc.

Teams

• We can not guarantee the same crew every time. We try our best to send the same crew to maintain consistency, but sometimes emergencies may happen and you may get a different cleaner.

Unsatisfaction

• If you are unsatisfied with a service contact us within 24 hours of the cleaning and we will do our best to correct it as soon as possible. If no complaints are given within 24 hours we are not responsible for any issues thereafter. We also ask that you send photos of any unsatisfactory work. If a client or someone related to the client is present during the cleaning, we ask to be informed of any issues before the crew leaves.

Breakage/ Loss of items

• We Maid It is insured. If any breakage/ loss occurs clients must report it to We Maid It within 24 hours since service was provided. After the 24 hour window has passed, We Maid It will no longer be responsible.
• If any damage is incurred to a property We Maid It has its own handyman to fix any issues. We will have a 72- hour window to address the issue at the property. Photo proof must be provided of any damages. If a client chooses, We Maid It will reimburse the amount through our claims department.
• We are not liable for damage cause by “normal wear and tear”Art work, collectibles, family heirlooms- These items are very expensive and sometimes impossible to replace. It is the client’s responsibility to inform us of any items that fall into these categories. We do not want to assume the risk of cleaning such items.
• Improperly hung photos/ decorations/ mirrors- If these items are properly attached, they should not fall when cleaned.
• Broken blinds- Please be aware blinds are very delicate. If you choose to get them clean please be advised you run the risk of breakage.Blinds are very brittle, and with time will weaken.

                                                                                        Scheduling Appointments

• If you need to schedule an appointment weeks or months in advance we ask you to pay a deposit of half the value of the service We require a 25% deposit in order to book your first appointment Weekend appointments MUST be paid in full when booking.
• We highly recommend all new clients begin with a deep clean instead of a standard clean. This is so the crew can clean with more detail and clean more areas that may not be included in a standard cleaning. If you think your house is clean and does not require a deep clean or if your house has been cleaned professionally or by you in the last 30 days, We can book a standard cleaning with a $50 deposit and a video of the home in its current state.  RECURRING CLIENTS will get a mandatory deep clean, every 6 months.

Flat Rate Services

• Any quotes without hourly rates are flat rates, there are no additional fees based on time. Your fee is based on the quality and completion of the job. We do not offer discounts because the provider completed the job faster or slower than expected. An estimate of time will be provided, however we can not be certain how long it will take. You can specify if you are only interested in booking for a finite amount of time, however, we cannot guarantee completion of the job if you are imposing a cut off.
• The crew cannot remove garbage larger than a few regular sized trash bags, so please remove or relocate any excessive amount of garbage prior to our arrival.We will bring all necessary supplies unless you'd prefer us to use something specific, we ask that you leave it out for the crew along with instructions
• Please note that the crew will bring a 2 step ladder, if there are any out of reach areas that you'd like cleaned, we ask that you provide a safe means of access.
• No discounts are provided to partial cleanings, if you choose to exclude areas of your home, you will be charged the full amount.

Covid

• When going into a home our staff wears masks and shoe covers to protect the client and themselves. We sanitize every surface we are able to reach